1. 7-Day Return Policy
Pilot Chef’s offers an easy 7-day return policy to customers. We provide Coupon Refund / Exchange / Monetary Refund options.
Please ensure that you record an unboxing video of the package before opening it. This is mandatory for any return or refund request.
2. How to Initiate a Return
If you are dissatisfied with the product received from Apsa Foods, or if there are defects or deficiencies (accepted by us after verification), you may request a return by emailing:
Customercare@Apsafoods.com
The return request must be initiated within 7 days from the date of delivery.
Our team will respond within 24–48 hours of receiving your email.
3. Quality Check After Return
Once we receive the returned product, a thorough quality inspection will be conducted by our quality team.
Approval of refund or exchange is subject to the return meeting all required conditions and verification standards.
4. Refund / Exchange Options
- Coupon Refund
- Product Exchange
- Monetary Refund (if applicable)
The mode of refund will be decided after successful quality verification.
Important Note
Return requests without an unboxing video or raised after 7 days of delivery may not be entertained.